SHORTLY:
RENTAL PERIOD AND PAYMENT
- The apartment can accommodate the number of people indicated in the reservation.
- The accommodation contract starts at 16:00 on the day of arrival. The accommodation contract ends by 12:00 on the day of departure.
- Accommodation is paid for in advance, when the contract comes into force. For longer stays, 30 days’ stay is paid for when booking, and the following 30-day stay periods are paid in advance.
RULES AND INSTRUCTIONS
- Activity that disturbs the neighbors is prohibited and the housing association is quiet at 22.00 – 07.00. Smoking is prohibited in the apartment, on the balcony and in the building association’s premises, as well as in the courtyard and in front of the building association on the street. No candles or incense are allowed. Pets are not allowed.
- If you notice any damage in the apartment, report it to your contact immediately. We have the right to collect compensation for damages caused by the customer through his own actions.
- The resident must inform us immediately if he notices any defects in the apartment, for example in dishes. That way we can get a new replacement.
- The service provider has the right to suspend housing if there is a serious reason for it, such as late payments, causing damage to the apartment, chattels or housing association, or disturbing life.
CHECK OUT
- The accommodation study ends at 12 noon on the day of departure
- Our staff checks the apartment after the resident leaves and takes care of the final cleaning, unless otherwise agreed.
- It is the tenant’s responsibility to ensure that the apartment is handed over in proper condition: the windows and door are closed when leaving, the lights are turned off in the rooms, the hotplates, oven, iron, coffee and water kettle are turned off, the refrigerator and freezer doors are closed.
- Garbage and personal belongings may not be left in the apartment. We have the right to bill for an exceptionally time-consuming final cleaning and the removal of trash/goods left behind. We are not responsible for items left in the apartment.
When we take care of our apartments together, those stay in good condition for all our guests. Thank you in advance for caring. Do not hesitate to contact us. Welcome to staying with us!
DETAILS OF ACCOMMODATION TERMS
Terms and Conditions Riverside Invest Apartments
1. When Terms and Conditions apply
These terms and Conditions apply to accommodation services provided by Riverside Invest Apartments unless otherwise agreed in writing. In addition to these Terms and Conditions, Housing Regulations in Riverside Invest Apartments and Finnish laws also apply in every contract. Terms and Conditions and Housing Regulations can be found in each of the apartments as well as Riverside Invest’s website.
2. Validity of the Contract
Accommodation Contract can be agreed either in writing or verbally. Reservation made by Client is binding to both parties once Riverside Invest has confirmed the reservation. In order to confirm the reservation, Riverside Invest ma can request a deposit and a signed contract. The Accommodation Agreement ends officially only when all contractual obligations are fulfilled and all keys are returned to Riverside Invest.
3.Terms of Cancellation
If Riverside Invest cannot hand over the accommodation to the customer due to force majeure, Riverside Invest can unilaterally cancel the reservation. The customer must be notified of the cancellation as soon as possible and all fees collected from the customer must be returned without delay. The cancellation is binding when the customer is notified by phone or in writing (letter, email).
If the customer cancels the contract, the cancellation conditions below will be followed when determining the cancellation compensation paid by the customer to Riverside Invest. If the customer postpones the start date of the reservation by more than two weeks, the original reservation is considered canceled. The new reservation will be processed in its entirety as a separate reservation.
Bookings of more than 21 nights:
Cancellation more than 30 days before the start of the contract: No cancellation fee.
Cancellation 15-30 days before the start of the contract: The cancellation fee is an amount equal to the contract price of 1 week.
Cancellation 7-14 days before the start of the contract: The cancellation fee is an amount equal to the contract price for 2 weeks.
Cancellation 0-6 days before the start of the contract: The cancellation fee is an amount equal to the contract price for 3 weeks.
Reservations for a minimum of 7 and a maximum of 21 nights:
If the reservation is canceled or changed no later than 14 days before the arrival date, no cancellation fee will be charged.
If the reservation is canceled or changed no later than 7 days before the arrival date, 50 percent of the total price of the reservation will be charged.
If the reservation is canceled or changed later or the customer does not arrive, the total price of the reservation will be charged.
Bookings of less than 7 nights:
If the reservation is canceled or changed no later than 7 days before the arrival date, no cancellation fee will be charged.
If the reservation is canceled or changed later or the customer does not arrive, the total price of the reservation will be charged
Cancellation during the service: The price of the notice period
The fixed-term contract cannot be canceled after the accommodation has started, but the customer pays the price of the reservation until the end date of the fixed-term contract. The notice period is agreed on per reservation in contracts that are valid for the time being. The notice period for contracts valid until further notice is 30 days, but no more than the remaining accommodation period of the accommodation contract, unless otherwise agreed. If Riverside Invest’s accommodation offer is based on a certain amount of accommodation time, but the accommodation ends for a reason attributable to the customer before the basis is fulfilled, Riverside Invest can revise the weekly price to match the actual accommodation time.
The customer has the right to use the apartment during the notice period.
4. Re-locating the Client If exeptionally
Riverside Invest cannot provide the Client with the accommodation reserved for the whole accommodation period or if replacement accommodation is absolutely necessary due to another important reason, Riverside Invest has a right to re-locate the Client to another similar accommodation without any extra costs to the Client.
5. The Client’s Obligations
When the Client arrives to pick up the keys to the accommodation, he/she needs to provide Riverside Invest with all necessary travel information required by law and if requested, prove their identity. Riverside Invest has the right to check the Client’s credit ratings. Insurance Company clients, that do not have a notice period, are required to inform Riverside Invest how their renovations at home are proceeding and expected completion time.
6. Obligations and Housing Regulations in the Place of Accommodation
The Client is allowed to use the accommodation for normal living. The accommodation or part of it cannot be sub-let to third party unless this has already been agreed with Riverside Invest.
a. The Client is obliged to take care of the Apartment and its contents and use the contents and equipment only for the purpose they would normally be used for.
b. All disturbance in the Apartment is strictly forbidden. The Client is not allowed to disturb neighbours with his/her behaviour. Housing regulations and rules and advise published by authorities are to be obliged during the accommodationperiod.
c.Smoking, using intoxicants or engageing in criminal activity is forbidden.
d. Duplicating keysis forbidden If the Client has seriously or repeatedly broken these rules, Riverside Invest considers the contract breached and can ask the Client to leave the accommodation immediately. In these cases the Client cannot demand any refund, compensation or discount from the price agreed in the contract.
7. Access to the Accommodation by Riverside Invest
Riverside Invest’s representatives are entitled to visit the apartment for the purpose of viewings or a general check of condition. Accommodation provider or their representatives are entitled to visit the apartment during the duration of the contract at a time suitable for the Client, agreed between Riverside Invest and the Client (for the purpose of cleaning, maintenance work, installing household equipment). Riverside Invest’s representatives have a right to check the apartment without forewarning if there is a strong suspicion of damage in the accommodation or any illegal activities.
8. The Condition of the Apartment After the Accommodation Period
The Client needs to keep the apartment tidy and take care of washing the dishes and taking the rubbish/garbage out daily. Final cleaning is part of Riverside Invest’s service. The cleaning service normally takes 1,5 hours to do the final cleaning in a one-bedroom apartment, 2 hours in a twobedroom apartment and 3 hours in a three-bedroom apartment. If the Client has left the apartment in such state that it takes longer to clean the apartment, extra cleaning costs may be charged to the Client (minimum fee 60 euros). Smoking is strictly forbidden in the apartment. Riverside Invest is entitled to charge 750 euros or more if the apartment has to be de-odorised due to smoking. If any personal items have been left in the apartment, Riverside Invest has the right to remove these from the apartment, but no obligation to store them. All expenses occurring from removal of clients items from the apartments are charged to the client.
9. Damages Accountability
The Client is obliged to compensate fully any damages or disturbance he/she or any person staying in the apartment with the Clients permission has caused by necligence or carelessness to the accommodation or its contents or other spaces that are being used by the Client. Any contents missing or any unusual cleaning/laundry costs are to be compensated. The Client is also responsible for any damages or disturbance caused by a pet. If the damage or disturbance was caused by the Client’s necligence or was done in purpose or the Client has breached contractual obligations, The Client is obliged to compensate the damage fully to Riverside Invest.
10. Notification of Problems with Accommodation
Riverside Invest must be notified immediately of any complaints or problems relating to the accommodation, so that Riverside Invest has an opportunity to fix the problem. Riverside Invest is not liable to compensate for any complaints that are received after the accommodation contract has finished.
11. Handing the keys to Riverside Invest
”Keys” in the contract also mean keys to car parks, storage units, remote controls, parking cards and other spaces belonging to the apartment. If key/keys are broken or lost during the accommodation period, Riverside Invest has a right to charge The Client 350 euros or more if the costs replacing the keys are higher. If the payment for a lost key/keys isn’t made immediately, Riverside Invest has a right to terminate the contract without any obligation to reimbursement. If the Tenant has received more than one key, Riverside Invest is not obliged to replace the lost key. If all the keys for the apartment are not returned to Riverside Invest by 12 noon on the day of departure, Riverside Invest has a right to charge The Client a fine of 350 euros + 45 euros per every hour and change the locks at The Client’s expense as per terms and conditions. If these procedures should lead to delay of the check-in with the next Client or cancellation of the next reservation, Riverside Invest is entitled to charge all costs and loss of earningsfrom the Client.
12. Other costs
Any water fees and electric fees included in Riverside Invest ´s offer are considered to compensate normal consumption. If the Client uses water and/or electricity on a higher rate than normal, all extra costs can be charged from the client.
13. Revision of the accommodation service fee annually
Riverside Invest has the right to revise accommodation fees for accommodation lasting more than a year when the general cost level increases by a maximum of 10 (ten) percentage points. The revised accommodation fee shall take effect one year after the beginning of the month in which the accommodation begins and annually thereafter one year after the entry into force of the previous revised accommodation fee. For example, if the accommodation period starts on 15 March, the revised accommodation fee will take effect on the following year, 1th March and thereafter annually 1th March Riverside Invest shall notify the customer in writing of the revised accommodation fee and the date of its entry into force before the revised accommodation fee enters into force.
14. Compensation and Riverside Invest’s Responsibilities
Should there be any delay with the hand-over or the quality of the accommodation has suffered considerably due to mistake made and not rectified by Riverside Invest, the Client is entitled to compensation or in maximum refund of fees already paid. If the client has ordered any extra services, but does not use the services agreed in the contract, Client is not entitled to any refunds.
15. Riverside Invest’s Right to Terminate the Contract
Riverside Invest is entitled to terminate the accommodation contract if it is substantially breached by the Client. The contract is terminated immediately when the Client is notified of the termination or at a later date determined by Riverside Invest. After termination the contract is valid for the purpose of calculating compensation costs. 13. The Client’s Right to Terminate the Contract The Client is entitled to terminate the contract, if Riverside Invest has not rectified the problem or delay with the hand-over in time mutually agreed and the contract has been reached. Practicalities of the termination has to be agreed mutually in writing.
16. The Client’s Right to Terminate the Contract
The Client is entitled to terminate the contract, if Riverside Invest has not rectified the problem or delay with the hand-over in time mutually agreed and the contract has been reached. Practicalities of the termination have to be agreed mutually in writing.
17. Applying Law and Solving Disagreement
Finnish law is applied to all cases of disagreements. All disagreements related to this contract are solved by Riverside Invest’slocal district court.
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